Well I ordered Furniture February 25th. I went into the store as a first time customer. The experience was really nice. I was greeted by Theresa. I found a living room set I loved. But what I ordered wasn't in the store. It had to be ordered. She said it would take 2 weeks. I called yesterday afternoon, March 17, 2017, which is going on 3 weeks after today. A lady answered she said Ed would call me today. Which is saturday Mach 18, 2017. Well this morning my phone rings. It was Theresa. She said a piece of it is on back order. And hopefully it'll be in the first week in April or April 1st or so. Or hopefully sooner. But my question is why wasn't I notified?? Surely this now makes me a little nervous and uncomfortable with the lack of communication. And what bothers me is they didn't offer to waive the delivery fee or something. Especially with the money that I'm spending and that being my first dealings with their store. I felt like someone should have called me. The same customer service I got when I came to buy the furniture. Is the same customer service I should get after I have signed my name is all I am saying.
Local, Friendly, Knowledgeable Folks, Quality Furniture including Kingsdown Mattresses & La-Z-Boy. Tucker Furniture has been serving eastern NC for over 100 years. Buy Local.
Tucker Furniture is a US Furniture Store based in Wilson, North Carolina. Tucker Furniture is located at 602 Ward Blvd, Wilson, NC 27893, USA.
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